We are sorry you are encountering issues with your Lumify Solar Lights. Sometimes Lumify just need a bit of troubleshooting to get them up and running again, but occasionally we do get faults.
The 5 step troubleshooting below will tell us straight away if your lights are faulty and which part we'll need to replace if they are.
Once you have completed the troubleshooting, please reply to the email you received letting us know the outcome of this test and we will get you back up and running in no time.
1: Turn lights off at the switch in the tube
2: USB charge the tube for 30 minutes. Once your tube is connected and the power source is turned on, check to see if light in the Lumify tube lights red or green.
If the charge indicator light in your tube does not illuminate when the tube connected to a USB power source, you may have a tube fault.
3: Reconnect your Lumify tube to the light string and solar panel during the day
4: Once the solar panel is connected to the tube and exposed to daylight, check the charge indicator light on the Lumify tube is glowing red or green.
If the light in the tube is not lit with the solar panel connected and exposed to daylight, you may have solar panel fault.
5: Turn the light lights on by putting the switch in the tube in the S position. Disconnect the solar panel to see if the lights then come on during the day. If it is bright outside you might have to cup and led and peak into your hand to see.
If the lights do not illuminate you may have a string fault.
Strings very very rarely fail unless they have been stressed or damaged. If you suspect a string fault you will need to feed the string through your hand looking for damage to the string or LED bulbs.
If you have completed the test above and all parts appear to work, but your lights aren't coming on after dark, then the problem will almost be that light is shinning too close to your solar panel after dark which is stopping them from turning on. To test this, wait until dark and then cover your Lumify solar panel completely to see if they then turn on. If they do then its just a case of angling your panel away form the offending light while maintaining a reasonable charging angle.